We request you to read all the FAQs carefully before applying for a warranty claim.

🚚 Warranty Claim Shipping Policy – FAQs

Where should I send the defective product for warranty claim?

Once your warranty claim is approved, you will receive our service address via email or WhatsApp. The defective product must be shipped to this address.

Who will pay the shipping charges for sending the defective product?

The customer is responsible for the shipping charges when sending the defective product to us for warranty inspection.

Do you provide a pickup service for warranty claims?

Currently, pickup service is not available. Customers need to courier the product using their preferred courier service.

Who pays the shipping charges for the replacement product?

If the product is approved under warranty, the replacement product will be shipped free of cost by us.

What happens if my product is not approved under warranty?

If the product is found to be damaged due to misuse, physical damage, water damage, or any condition not covered under warranty:

  • The warranty claim will be rejected
  • No replacement will be provided
  • If you want the product returned, return shipping charges must be paid by the customer
Are return shipping charges refundable?

No.
Shipping charges paid by the customer for sending the defective product are non-refundable, even if the claim is approved.

How long does it take to receive the replacement?

After warranty approval, the replacement product is usually dispatched within 5–10 working days, depending on the delivery location.

Do I need to send all accessories with the product?

Yes. The product must be sent with all original accessories and packaging. Incomplete products may lead to claim rejection.

    Claim Warranty Form